Device42
Device42 is an IT asset discovery and dependency mapping company acquired by Freshworks in 2024. It strengthens Freshservice by adding advanced ITAM, infrastructure discovery, dependency mapping, and higher-quality CMDB data.
Why It Matters
Freshworks explicitly frames Device42 as the data foundation for smarter AI in ITSM: accurate assets and relationships help predict issues, automate resolutions, reduce downtime, and improve change management.
For initlabs, Device42 is evidence that the context graph is not optional. Incumbents are buying or building asset/dependency graphs because ticket text alone is insufficient for reliable autonomous service work.