Cassidy

Snapshot

• Funding: ~$13.7M (Series A est.) ^[ambiguous]
• Category: Slack/Teams AI agent platform (horizontal, not AI-ITSM-specific)
• Threat level: Low / Tier-B monitor-only

Why this is on the radar

Surfaced in the May 10 2026 wide new-competitor scan. Slack/Teams AI agent platform — adjacent to internal-IT-helpdesk but more horizontal in scope.

Open questions

• Founders / HQ / headcount
• Exact funding history
• Customer logos
• Pricing
• Whether they have an explicit AI ITSM SKU

Related

• risotto — overlay-pattern peer
• itsm-landscape