Fixify
Fixify is a human-supervised AI IT help desk automation provider. It is not positioning as a new ticketing system; it integrates with existing ITSM tools and takes over defined categories of work with AI Sidekicks and human analysts.
Snapshot
- Model: AI help desk automation plus 24x7x365 human IT expert supervision.
- Ticketing stance: Does not provide a ticketing system; integrates with ServiceNow, Jira, Freshservice, ManageEngine, and similar tools.
- Surfaces: Slack, Microsoft Teams, existing ITSMs.
- Automation: 50+ structured IT use cases, 60+ production-ready workflows, natural-language automation authoring, playbook personalization from docs/tickets/messages/calls.
- Compliance: Public pages claim SOC 2 Type II, ISO 27001, ISO 42001, GDPR, CCPA, and HIPAA programs.
- Pricing: Full-time employee count, not ticket volume.
Why It Matters
Fixify is a clearer “middle path” than pure AI ITSM: it does not replace the internal ITSM and does not own the entire IT/security stack like Treeline, but it does let a company hand off meaningful help desk work without hiring equivalent headcount.