Source: Ravenna Official Product Surface (May 2026)
What It Covers
Snapshot of Ravenna’s public marketing surface (ravenna.ai homepage + /about-us + /platform) as of early May 2026.
Key Claims
Tagline (current)
“The Agentic Service Desk for IT, HR, and Operations” (homepage). Earlier: “AI-powered service desk built natively in Slack”; “Modernize and automate your service desk with Ravenna.”
Product modules (4 named)
- Agents — automation of repetitive tasks via AI; knowledge answers + action requests.
- Workflows — no-code visual canvas for service-desk automation; multi-step approvals; SLA enforcement and escalation; supports onboarding, access, software deployment.
- Service Desk — modern AI-powered help desk: conversational ticketing inside Slack, smart categorization, AI prioritization/routing, ticket lifecycle management.
- Analytics — real-time dashboards (resolution time, support volume, team productivity); satisfaction feedback; bottleneck and trend analysis.
Enterprise ITSM features named on /platform
- Change Management
- Incident Response
- Service Catalog
- Release Management
- Configuration Management
This is the full ITIL-process surface. Depth/maturity of each not independently verified. ^[ambiguous]
Front door
- Slack (primary; deep integration; Slack Assistants pane launch partner)
- Web dashboard (implied)
- Microsoft Teams “coming soon” (per Apr 2025 funding post; status May 2026 not refreshed publicly) ^[ambiguous]
- No public phone, email-as-DKIM, or MCP front door (in contrast with Serval)
Knowledge integrations
- Notion
- Coda
- Confluence
- Google Drive / Google Docs
- Slack (channel history → KB articles)
- General claim: “Pull data and automate workflows across your entire stack” — specific connectors not enumerated
Security & compliance (claimed)
- SOC 2
- HIPAA
- GDPR
- Role-based access controls
- Data encryption at rest and in transit
No public trust-center URL, auditor name, or report download surfaced. ^[ambiguous — vendor-stated]
Backers and advisors named on /about-us
- Adina Tecklu — Partner, Khosla Ventures
- Guillermo Rauch — CEO, Vercel
- Wade Foster — Co-founder & CEO, Zapier
- Bryan Helmig — CTO/Co-founder, Zapier
- Mike Knoop — Co-founder, Head of AI, Zapier
- John Waldmann — Founder & CEO, Homebase
- Giancarlo “GC” Lionetti — CCO, OpenAI
- Linda Lian — CEO & Co-founder, Common Room
- Andrew Berman — Director of AI, Zapier
- David Dubick — Co-founder & CEO, Stealth (advisor)
- Greg Stephens — Chatbot AI Engineer (advisor)
- Ethan Bernstein — Venture Partner, Four Cities Capital (advisor)
- Patrick Thompson, Daniel Li — additional advisors
Company info
- Legal entity: Ravenna Software, Inc.
- HQ: Seattle, WA — “Designed and built in Seattle, WA — Powered by AI”
- Careers: jobs.ashbyhq.com/ravenna
- No customer logos displayed prominently on these pages. ^[ambiguous — surprising for an AI ITSM startup post-funding]
- No pricing disclosed.
Limitations
- The platform page was extracted via WebFetch’s prompt-driven processing; the underlying HTML may have additional content not surfaced.
- “Coming soon” claims (Teams) from the Apr 2025 announcement were not refreshed in May 2026; treat unverified.