Aisera

Snapshot

• Founded: 2017
• HQ: Palo Alto, CA
• Status: Subsidiary of Automation Anywhere (acquired Nov 4, 2025)
• Pre-acquisition funding: ~$170Mraised(incl.$90M Series E led by Goldman Sachs Asset Management 2022 at ~$1.55B valuation)
• Acquisition price: OFFICIALLY UNDISCLOSED (per Automation Anywhere PR, Aisera blog, MarketScreener, Wilson Sonsini legal advisory). **Pre-deal valuation $771.8M\ast {\ast }^{[}single-source:Latkaaggregator—NOT[[entities/pitchbook|PitchBook]]aspreviouslycataloged;wikierrataMay112026].Thewidely-circulated"$1.5B” floor appears only in LinkedIn posts + third-tier blogs (CorePiper); explicitly rejected by triple-verification pass — not in any official PR, Crunchbase, PitchBook abstract, or Wilson Sonsini advisory. Likely conflates 2022 Series E valuation with deal price — likely down-round. (BofA advised AA; J.P. Morgan advised Aisera.)
• Threat level for Init Intelligence: Tier-A incumbent — now CVC-backed mid-market platform

May 10 2026 refresh signals

• Leadership transition: Muddu Sudhakar stepped down as CEO in October 2024 (~13 months before the Nov 2025 acquisition, not concurrent with deal close), after seven years leading Aisera. Abhi Maheshwari (then-CFO, ex-CrowdStrike) was named Interim CEO at the Oct 9 2024 transition and is now the full CEO (titled plainly “Abhi Maheshwari, CEO, Aisera” in the official Automation Anywhere acquisition PR — no longer “interim”). Sudhakar’s next role not publicly confirmed ^[ambiguous — one search summary alleged Salesforce SVP/GM IT&HR role but unsubstantiated].
• Product brand finalized as “Aisera by Automation Anywhere” — co-branded, not absorbed. Aisera.com remains standalone.
• Auto-resolution headline upgraded “up to 80%” → “84%” in new “Solving the Seat Dilemma for CIOs” webinar (Ep 1 of 5-part “IT Leader’s Guide to Autonomous IT” series running through May 2026).
• Outcome pricing important nuance: “40% fewer seats / work done” language is marketing centerpiece, but actual pricing remains opaque, quote-only, custom-enterprise ($90KmedianVendrdeal;$100K-$500K G2 band per Vendr/G2/Workativ/Unthread/CorePiper). Outcome-pricing is a sales hook + optional contract component, NOT a published transactable SKU.
• Customer wins: RMIT + unnamed national healthcare system named in AA Q4 FY26 release. AI bookings = 61% of Q4 software bookings.
• No fresh Big-4 SI announcement post-acquisition. Meanwhile, Google Cloud Next 2026 dropped a $750M agentic-AI partner fund for Accenture/Deloitte/KPMG — competing channel pulling SIs toward Google/Anthropic/OpenAI stacks rather than AA.

Why Aisera matters more after the acquisition

Pre-acquisition, Aisera was a “secondary AI-native peer” in the wiki. Post-acquisition Nov 2025 + subsequent Automation Anywhere positioning, it’s now a fourth AI-first incumbent alongside ServiceNow, Atlassian, Salesforce contesting AI ITSM.

Explicit outcome-pricing model (from acquisition press release): “up to 40% fewer ITSM seats needed; charging for work done rather than underutilized seats.”

Market consolidation context

1. Two of the three biggest legacy AI-ITSM independents have been acquired in 9 months:
   • Moveworks → ServiceNow (Dec 2025, $2.85B)
   • Aisera → Automation Anywhere (Nov 2025, ~$1.5B ^[ambiguous])
   • Atomicwork is the largest remaining independent.
2. Acquirers have paid $1B+ in this category; remaining independents include Atomicwork / Serval / Console / Edra / STLabs / Ravenna / Risotto / Treeline / Siit / Modern.
3. Outcome pricing is now category-default across AI-ITSM incumbents.

Related

• servicenow — primary ITSM incumbent (Moveworks acquirer)
• atlassian — adjacent incumbent
• salesforce — Agentforce IT Service competitor
• atomicwork — closest remaining independent
• itsm-landscape